Sutra Khadija operates this online store and website, including all related information, content, features, tools, products, and services, with the aim of providing a complete shopping experience for its customers (the "Services"). Sutra Khadija relies on the Shopify platform to deliver these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit the website, use the Services, make a purchase or any other transaction through the Services, or contact us by any means.

If there is any conflict between the Terms of Use and this Privacy Policy, the provisions of the Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please Read This Privacy Policy Carefully

By using or accessing any of our Services, you acknowledge that you have read this Privacy Policy and understood how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "Personal Information," we mean any information that can directly or indirectly identify you, or that can reasonably be linked to you. This does not include information that has been collected anonymously or stripped of identifying data so that it can no longer be linked to any person.

Depending on how you use the Services, where you live, and what applicable laws permit or require, we may collect or process the following categories of personal information:

• Contact details: such as name, address, billing address, shipping address, phone number, and email.
• Financial data: such as credit or debit card information, financial account details, payment details, payment method, and payment confirmations.
• Account data: such as username, password, security questions, settings, and preferences.
• Transaction data: such as products you view, add to your cart or wishlist, purchase, exchange, return, or cancel, as well as your past transaction history.
• Correspondence data: including information you provide when contacting customer service or sending any inquiry.
• Device data: such as device type, browser, IP address, network connection, and other unique identifiers.
• Usage data: including how you use the Services and how you interact with and navigate the website.

Sources of Personal Information

We may collect your personal information from the following sources:

• Directly from you when you create an account, use the Services, contact us, or otherwise provide us with your personal information.
• Automatically through the Services, including via cookies and similar technologies.
• From service providers we work with to process data or provide services on our behalf.
• From our partners or other third parties, as permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or the Services we provide, we may use your personal information for the following purposes:

Providing and Improving the Services

We use your personal information to:

• Process purchase orders and complete payment transactions.
• Fulfill shipping and delivery orders.
• Manage and update your account.
• Save your preferences and products of interest.
• Process exchange, return, and cancellation requests.
• Send notifications related to your account or orders.
• Enable you to write product ratings and reviews.
• Improve your shopping experience and provide product recommendations tailored to your interests.

Marketing and Advertising

We may use your personal information to send offers, marketing messages, and advertisements via email, text messages, or other means of communication, as well as to display personalized ads based on your activity on our store or products you have previously viewed or added to your cart.

Security and Fraud Prevention

We use your personal information to protect your account, secure payment transactions, detect any fraudulent, illegal, or unauthorized activity, and take necessary measures to maintain the security of our Services.

If you create an account with us, you are responsible for keeping your login credentials confidential, and we recommend not sharing them with anyone.

Communicating With You

We may use your personal information to respond to your inquiries, provide technical support and customer service, and communicate with you about your orders or any updates related to our Services.

Compliance with Legal Requirements

We may use your personal information to comply with applicable laws and regulations, respond to legal requests from competent authorities, or protect our rights and the rights of our Services' users.

How We Share Your Personal Information

We may disclose your personal information in certain circumstances and for legitimate purposes, including:

• With Shopify and service providers who help us operate the store, such as payment services, hosting, data analytics, technical support, cloud storage, and shipping services.
• With our marketing and advertising partners to deliver marketing campaigns and personalized ads in accordance with their own privacy policies.
• When you ask us to share your information with a third party, such as shipping companies, or when you use login options via social media.
• With our affiliates or companies within our corporate group.
• When required by law, or in connection with a merger, sale of business, or other legal proceedings that require it.

Our Relationship with Shopify

This store is hosted by Shopify, which may collect and process some of your personal information to operate the store and improve the services provided.

Data you provide may be shared with Shopify and other parties located outside your country of residence when necessary to provide or improve the Services.

To learn more about how Shopify processes your personal data and your related rights, you can review Shopify's Privacy Policy on its official website.