1. Order Processing

Orders are processed within 1 to 2 business days from the date of order confirmation, excluding weekends and public holidays.

2. Delivery Time

• Standard: Delivery within 3–5 business days.

Delivery times may vary slightly depending on your city or region, and during peak seasons or promotions.

3. Shipping Fees

Shipping fees are calculated automatically at checkout and displayed clearly before payment. We may occasionally offer free shipping as part of promotions announced on the website.

4. Order Tracking

Once your order ships, you will receive a tracking number via email or your registered contact method, so you can follow your shipment until it arrives.

5. Accuracy of Shipping Details

The customer is responsible for entering delivery details correctly and completely (name, phone number, address). Sutra Khadija is not liable for any delay resulting from incorrect information.

6. Shipping Delays

Delays may occur beyond our control due to carrier congestion, weather conditions, or seasonal demand. If your order is delayed unusually long, please contact us to follow up on its status.

7. Failed Delivery

If delivery fails due to no response, refusal to accept the package, or an unclear address, the shipment may be returned to us, and a re-shipping fee may apply before it is sent out again.

8. Contact Us

For any questions about shipping or your order status, reach us via:

• Website: www.sutrakhadija.com
• Email: info@sutrakhadija.com